為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Upgraded to Firefox 8 and rebooted but when trying to start FF get message that reboot is require to complete installation; same message if I try to re-install or uninstall FF. Writing this using Google Chrome.

  • 9 回覆
  • 3 有這個問題
  • 1 次檢視
  • 最近回覆由 kaosmgr

more options

Upgrade to FF 8 (from 3.6) appeared to go smoothly, as did reboot, on Acer desktop running Windows 7 Home Premium. But I get "reboot required to complete FF installation" every time I try to start FF. Tried to uninstall FF using Control Panel uninstall and also using the uninstall in my Mozilla folder--get same "reboot required" message. Tried to reinstall FF--same message. In short, FF totally inoperable--and I'm starting to like Google Chrome.

Upgrade to FF 8 (from 3.6) appeared to go smoothly, as did reboot, on Acer desktop running Windows 7 Home Premium. But I get "reboot required to complete FF installation" every time I try to start FF. Tried to uninstall FF using Control Panel uninstall and also using the uninstall in my Mozilla folder--get same "reboot required" message. Tried to reinstall FF--same message. In short, FF totally inoperable--and I'm starting to like Google Chrome.

被選擇的解決方法

Please see:

  http://kb.mozillazine.org/Software_Update (Software Update not working properly) 

Delete the files in:

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates (%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

(The above is for a windows installation - a Mac installation stores its files in /Applications/Firefox.app
To open one of these folders in OSX, Ctrl-click it and select Show Package Contents. )

Download a fresh copy of Firefox for installation.

Uninstall your current Firefox version before installing but don't remove your profile data when you uninstall Firefox (do not select to remove personal data) or you will lose your bookmarks and other data in the profile folder. Remove the program folder for Firefox as well.

Do a clean reinstall as an administrator. See:

http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

For information on your profile folder, see Managing profiles and:

  http://kb.mozillazine.org/Profile_folder_-_Firefox
  http://kb.mozillazine.org/Profile_backup

Please let us know how you fare.


edited to specify path difference on Windows

從原來的回覆中察看解決方案 👍 0

所有回覆 (9)

more options

Try emptying your Windows User temporary files (not IE temporary files -- use the Windows disk cleanup program if you can't find your temporary folder), and then reboot again. Firefox does not require multiple reboots.

more options

Thanks for the suggestion but I ran disk cleanup and it didn't help--still can't open Firefox or uninstall it. The only other info is that I updated Roboform at the same time as Firefox--because the new version of Roboform is supposed to work with later versions of Firefox.

more options

Can you start Firefox in safe mode? If so, then RoboForm or another add-on may be the problem.

  • First, try uninstalling RoboForm (you can re-install from a fresh download later.)
  • If that works, then reinstall RoboForm and try again. If the problem comes back, it's probably a messed up RoboForm installation.
  • Also, try disabling all your add-ons, then restart the browser. Test the issue with all add-ons disabled. If the problem goes away, then it's one of your add-ons. To find out which one, enable each add-on, one at a time, restart the browser after each and try loading a page that causes the problem. You should be able to methodically narrow it down that way.
more options

Thanks--will try after I figure out how to boot in Safe Mode--instructions say to press and hold F8 key but that doesn't work. Also not sure how I can disable add-ons if I can't get Firefox started in the first place. But I do appreciate the suggestions--have been using Firefox ever since Netscape.

more options

sctl is saying to start Firefox in Safe Mode; F8 is for Windows Safe Mode.

Hold your Shift Key down as you double click on your desktop Firefox icon and continue. This disables your extensions but not your plug-ins.

more options

Thanks to you also. I tried holding the shift key down while double-clicking on FF icon but I still get the same message: "A restart is required to complete a previous installation of Firefox. Do you want to reboot now?" What is really strange is that I can't even uninstall FF and start over---running uninstall produces the same message as above.

more options

選擇的解決方法

Please see:

  http://kb.mozillazine.org/Software_Update (Software Update not working properly) 

Delete the files in:

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates (%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

(The above is for a windows installation - a Mac installation stores its files in /Applications/Firefox.app
To open one of these folders in OSX, Ctrl-click it and select Show Package Contents. )

Download a fresh copy of Firefox for installation.

Uninstall your current Firefox version before installing but don't remove your profile data when you uninstall Firefox (do not select to remove personal data) or you will lose your bookmarks and other data in the profile folder. Remove the program folder for Firefox as well.

Do a clean reinstall as an administrator. See:

http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

For information on your profile folder, see Managing profiles and:

  http://kb.mozillazine.org/Profile_folder_-_Firefox
  http://kb.mozillazine.org/Profile_backup

Please let us know how you fare.


edited to specify path difference on Windows

由 sctl 於 修改

more options

In trying to delete the specified files I got this far: C:\Users\<user>\AppData\Local\Mozilla\Firefox\ But the only sub-folder in "Firefox" is "Profiles"--there is no "Mozilla Firefox" sub-folder. I'll check the indicated references but am about to go on vacation for a week so it will have to wait. (Taking my laptop--Firefox is still working on that.) Thanks again!

more options

Thanks for the suggestions--the one that worked was to use Revo Unintaller, which removed Firefox when other uninstallers failed (and also preserved my settings) and then I was able to install the latest Firefox w/o problems. Go Firefox, goodbye Chrome.