為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

I'm trying to update firefox and my computer says the file is not recognized..? HELP!

  • 3 回覆
  • 1 有這個問題
  • 23 次檢視
  • 最近回覆由 cor-el

more options

I'm upgrading my super old firefox to the 8.0.1 version and I've tried installing it twice but when I open the downloaded file my computer gives me a warning:

The following disk images failed to mount:

Image: Firefox 8.0.1.dmg

Reason: not recognized

Please help?

I'm upgrading my super old firefox to the 8.0.1 version and I've tried installing it twice but when I open the downloaded file my computer gives me a warning: The following disk images failed to mount: Image: Firefox 8.0.1.dmg Reason: not recognized Please help?

所有回覆 (3)

more options

Can you at least update your old Firefox 3.6.13 version to the latest Firefox 3.6.25 version?

See also:

more options

Nope, same error. I would just completely delete it off of my computer and try installing it from scratch but if I did that I'd lose my bookmarks. Is there a way to export them if it comes down to that?

Thanks!

Lynnsey

more options

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.