my firefox crashed about 3 or 4 weeks ago and i can`t remove firefox from my programs and download another one. it just keeps telling me it needs to restart my computer to install a down load. why can`t i remove the program?
it was a update to firefox 7 download. then it crashed and i can`t remove 4.0 from my programs or download 5 ,7 or any other. because it won`t remove the 4.0. just keeps saying it must restart computer then when it restarts it still don`t down load the update or let me remove it..
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run a clean install of Firefox 9 and check
still can`t remove 4.0 or install 9.0.1.
If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
- Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.