We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

more options

This morning Firefox started crashing on startup. Tried reboot and still not working. Was fine yesterday. I open about 6 tabs (mostly to internal sites) and have been for months (years?). Cannot start in safe mode either so basically I can't use Firefox anymore until I get a solution.

This morning Firefox started crashing on startup. Tried reboot and still not working. Was fine yesterday. I open about 6 tabs (mostly to internal sites) and have been for months (years?). Cannot start in safe mode either so basically I can't use Firefox anymore until I get a solution.

所有回覆 (3)

more options

Sorry to hear about your problems.

Have a look at this article: Firefox crashes and let us know, if it helped.

由 smo 於 修改

more options

I suspect this relates to McAfee software, ensure that is up-to-date,and consider trying disabling it or if that fails try temporarily uninstalling it. (Maybe test whilst physically offline, in order to remove risk of using the internet without security software)

Your report for CrashID [1104c77d-6c93-4733-bf64-848f92120329]

  • Signature: rand_s
  • related bug: Bug 723447 - Crash in ChildProcessInfo::GenerateRandomChannelID @ rand_s with McAfee Host Intrusion Prevention

I have seen a few threads with this signature, but not one where anyone has got back after it being suggested McAfee software be uninstalled as a trial, possibly such computers are being used in a corporate environment.

more options

This is a hard one since it's a startup crash. From looking at the crash report, the first thing I suspect is a problem/conflict with McAfee Host Intrusion Prevention. I'm not familiar with that particular product but maybe you can see if there is a way to disable it. Then see if Firefox will start.