為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

my microsoft updated months ago, now I can not open anything in mozilla---what can I do to get mozilla back?

  • 2 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

more options

After updating microsoft months ago, mozilla does not work

After updating microsoft months ago, mozilla does not work

所有回覆 (2)

more options

So, will Firefox just not open, or what exactly happens?

Try opening up Internet Explorer, going to www.getfirefox.com, click the big "Download Now" button. Then, click run. Install Firefox on your machine over your old install. This is just to make sure none of the components of Firefox are broken. All your old information will be saved.

Then, try to restart your PC and reopen Firefox. Does it work? If not, try starting it in Diagnose Firefox issues using Troubleshoot Mode. It is works there, it is likely that one of your extensions is broken. Read How to disable extensions, Personas, and plugins, and disable them one by one until you find the culprit.

more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: