We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Firefox crashes

  • 2 回覆
  • 10 有這個問題
  • 2 次檢視
  • 最近回覆由 jhstage2

jhstage2
jhstage2
more options

When I try to start the program it crashes and I get the bug screen. I can't seem to break the information. The crash happens in safe mode too and I can't get to the about:crashes screen.

When I try to start the program it crashes and I get the bug screen. I can't seem to break the information. The crash happens in safe mode too and I can't get to the about:crashes screen.

被選擇的解決方法

Please provide us with a crash ID by following these steps: Mozilla Crash Reporter

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

user66338
user66338
more options

選擇的解決方法

Please provide us with a crash ID by following these steps: Mozilla Crash Reporter

jhstage2
jhstage2 提出問題者
more options

here is the crash id:e4c697e9-867a-4663-84a7-c349b2120515

I deleted firefox and any mozilla folders in my library/application support/ folder. I reinstalled firefox and it opened. That is how I was able to get this information.

The crash reason: EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

I noticed when I was trying to uninstall / delete firefox that I didn't have a folder called firefox in my application support folder. I still don't see one but there has to be something somewhere because my bookmark bar came back with the re-install.