Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox 12 will now not allow Hotmail to work.

more options

Having been using Firefox for a few years now and never had problems with accessing Hotmail. Fairly recently upgraded to Firefox 12 and initially it worked fine with Hotmail.

In the last few days Hotmail has become unuseable. I can log-in as normal, but when faced with the normal view of my Inbox, nothing is useable. I cannot open visible mails when they are clicked on, nor can I access other mail folders, including custom ones. In effect, the page is 'frozen' - page buttons appear to respond when you click on them, but the view remains the same, and nothing can be accessed. If I attempt to compose a new mail only the 'To:' and 'Subject:' fields will accept inputs, the message input area will not.

I have disabled all add-ons, but it changes nothing. I have also attempted to refresh ZoneAlarm's settings for Firefox, and still no change.

I have accessed Hotmail using IE8 (I despise IE but I have to have it on the laptop to get Windows updates - MS will not allow updating using Firefox) which is installed on the same laptop ....... and my Hotmail then all works normally!!!!!! The problem must lie with Firefox 12 ....... surely?

Having been using Firefox for a few years now and never had problems with accessing Hotmail. Fairly recently upgraded to Firefox 12 and initially it worked fine with Hotmail. In the last few days Hotmail has become unuseable. I can log-in as normal, but when faced with the normal view of my Inbox, nothing is useable. I cannot open visible mails when they are clicked on, nor can I access other mail folders, including custom ones. In effect, the page is 'frozen' - page buttons ''appear'' to respond when you click on them, but the view remains the same, and nothing can be accessed. If I attempt to compose a new mail only the 'To:' and 'Subject:' fields will accept inputs, the message input area will not. I have disabled all add-ons, but it changes nothing. I have also attempted to refresh ZoneAlarm's settings for Firefox, and still no change. I have accessed Hotmail using IE8 (I despise IE but I have to have it on the laptop to get Windows updates - MS will not allow updating using Firefox) which is installed on the same laptop ....... and my Hotmail then all works normally!!!!!! The problem must lie with Firefox 12 ....... surely?

由 bernoullis 於 修改

被選擇的解決方法

checked plugins?

從原來的回覆中察看解決方案 👍 2

所有回覆 (5)

more options

選擇的解決方法

checked plugins?

more options

Oh crikey! Just saw your reply moments ago - had forgotten about the plug-ins (as opposed to add-ons ...). I have just disabled ALL 21 of the plug-ins and ...... Hotmail functions again.

Which one is it LIKELY to be or do I have to do 21 individual enables to find out, lol? Has anyone else had this problem?

But thanks for your idea!  :-)

Later EDIT: Turns out it is Foxit Reader Plugin for Mozilla 2.2.1.417 causing the problem. How odd! Foxit Reader is a PDF plugin!?!?!?! Why should that stop Hotmail working? Jeez ..........

由 bernoullis 於 修改

more options

disable "foxit reader plugin for mozilla 2.2.1.417"

more options

Thanks 517levi, but I think if you read my second post above, you will see that I had already identified the Foxit Reader plugin as the problem. I reported it to Foxit, they have acknowledged it, and are working to fix it. In the meantime they suggest I step back to an earlier version of Foxit Reader or just to leave the current plugin disabled.

more options

it was helpful for me.... thank you  :-)