We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

mozilla will not start

  • 2 回覆
  • 1 有這個問題
  • 4 次檢視
  • 最近回覆由 cor-el

more options

After getting a trojan horse and repairing mozilla firefox will not open. I uninstalled and then installed mozilla firefox and it will not open. looking for help

After getting a trojan horse and repairing mozilla firefox will not open. I uninstalled and then installed mozilla firefox and it will not open. looking for help

所有回覆 (2)

more options

Have you tried starting in Firefox's Diagnose Firefox issues using Troubleshoot Mode? Hold the shift key when double-clicking the Firefox program icon. In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."

If Firefox runs in Safe Mode, there may be a problem with one or more of your add-ons or custom settings. If you restart in Safe Mode, you can disable all your add-ons using a checkbox and see whether that helps.

Before taking that step of disabling anything, I recommend backing up your Firefox settings in case something is inadvertently deleted. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Does it make any difference?

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: