為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox will not start

  • 2 回覆
  • 3 有這個問題
  • 6 次檢視
  • 最近回覆由 Llaurin

more options

I just had to do a System Restore using a restore point from several months ago. Now when I click the Firefox icon nothing happens - no error messages and no Firefox window.

I have tried the 'Firefox will not open' page but all the suggestions require opening Firefox! I can't create a new profile or restore Firefox to the defaults because I can't open ANY firefox page. I don't want to delete FireFox and re-install it as I don't want to lose my bookmarks.

I just had to do a System Restore using a restore point from several months ago. Now when I click the Firefox icon nothing happens - no error messages and no Firefox window. I have tried the 'Firefox will not open' page but all the suggestions require opening Firefox! I can't create a new profile or restore Firefox to the defaults because I can't open ANY firefox page. I don't want to delete FireFox and re-install it as I don't want to lose my bookmarks.

被選擇的解決方法

Using "System Restore" can cause your Firefox installation to get corrupted because not all files are restored (only files in a white-list), so be cautious with using System Restore. You need to (re)install software that was affected.

Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


從原來的回覆中察看解決方案 👍 1

所有回覆 (2)

more options

選擇的解決方法

Using "System Restore" can cause your Firefox installation to get corrupted because not all files are restored (only files in a white-list), so be cautious with using System Restore. You need to (re)install software that was affected.

Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


more options

Fantastic, thank you, that worked.