為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Why does Firefox Sync say my recovery key has been changed when I do not have another device to change it?

  • 2 回覆
  • 2 有這個問題
  • 4 次檢視
  • 最近回覆由 Emeret

more options

I am trying to perform my first sync, but the progress bar on the tab that opens up does not move. I've left it overnight and still no change. When I click sync now, a message appears stating that I am using the Wrong Recovery Key. I've tried using the same key, and generating a new one several times with no success.

I am trying to perform my first sync, but the progress bar on the tab that opens up does not move. I've left it overnight and still no change. When I click sync now, a message appears stating that I am using the Wrong Recovery Key. I've tried using the same key, and generating a new one several times with no success.

被選擇的解決方法

I figured out the issue, FIPS was preventing the sync. Unfortunately, the error logs were not too helpful, there were constant references to logon errors with error.login.reason.recoverykey and no tracebacks.

Either way, once FIPS was disabled sync started to work. That level of encryption is probably overkill for standard web browsing anyway.

從原來的回覆中察看解決方案 👍 1

所有回覆 (2)

more options

Hi,

You can type about:sync-log in the location (address) bar to check the helpful messages. You can also try deleting the current account and start afresh.

Please also see this detailed (three steps) setup help.

Firefox Sync

Sync QA

more options

選擇的解決方法

I figured out the issue, FIPS was preventing the sync. Unfortunately, the error logs were not too helpful, there were constant references to logon errors with error.login.reason.recoverykey and no tracebacks.

Either way, once FIPS was disabled sync started to work. That level of encryption is probably overkill for standard web browsing anyway.