Crash on start
Firefox 17 worked fine for a few days but now crashes immediately on start. I get the message "Firefox had a problem and crashed immediately." I can open it in safe mode and while in safe mode, removed all extensions, but it still crashes immediately. Also crashes when I try to create a new profile.
Using Windows 7 Pro 64-bit with 32-bit Firefox.
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Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox then see:
Thank you. I did uncheck the hardware acceleration and Firefox does now open. However, I find it very strange that v17 worked flawlessly for 3 days (updated on 11/20) with hardware acceleration checked and then suddenly didn't anymore.
Also, what I've been doing is checking the acceleration once Firefox is up because I DO notice a difference. I'm trying to remember to uncheck it before I close Firefox.
Oh, and I updated my graphics card driver to the latest version (9/2012) which made no difference.