為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

unable to open downloaded files or programs

  • 1 回覆
  • 7 有這個問題
  • 2 次檢視
  • 最近回覆由 cor-el

more options

I have read all the applicable "troubleshooting" articles, re-set Firefox to the defaults, deleted the cache, etc. Have not been able to open any downloaded file from any source (including the newest Java and Firefox 17.0) and cannot find the downloaded file again except from the Firefox tools/download window. Even when I see the file in the download window, neither the icon nor the filename is active for double-clicking. Right-clicking shows the "open" and "open folder" options but they are greyed out.

I have read all the applicable "troubleshooting" articles, re-set Firefox to the defaults, deleted the cache, etc. Have not been able to open any downloaded file from any source (including the newest Java and Firefox 17.0) and cannot find the downloaded file again except from the Firefox tools/download window. Even when I see the file in the download window, neither the icon nor the filename is active for double-clicking. Right-clicking shows the "open" and "open folder" options but they are greyed out.

所有回覆 (1)

more options

If "Open" and "Open Containing Folder" in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location and they may have been removed by Anti-virus or cleanup software.

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

See "Disable virus scanning in Firefox preferences - Windows"