為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Why is Firefox v.3.6 preventing me from accessing a website which I have been able to access in the past?

  • 3 回覆
  • 1 有這個問題
  • 7 次檢視
  • 最近回覆由 cor-el

more options

This is an https website. The login page appears as per normal. I then have to enter my account number and pin number. I then click the continue button. The screen then clears and starts attempting to login to the website to access the next page of the security procedure. The down loading procedure reaches approximately half way and will not go any further. None of the next page of the security procedure appears on the screen.

I am not having this problem with either Google Chrome or Internet Explorer.

Can you help me please?

This is an https website. The login page appears as per normal. I then have to enter my account number and pin number. I then click the continue button. The screen then clears and starts attempting to login to the website to access the next page of the security procedure. The down loading procedure reaches approximately half way and will not go any further. None of the next page of the security procedure appears on the screen. I am not having this problem with either Google Chrome or Internet Explorer. Can you help me please?

所有回覆 (3)

more options

You need to update to Firefox 17.0.1, as Firefox 3.6 not only is HORRIBLY Insecure, but it has many hundreds of known bugs that have been fixed in later versions. Please update immediately then retest. Update Firefox to the latest release

more options

My first thought is why are you using Firefox 3.6 that is unsupported and not secure. I would suggest that you upgrade to a current version of Firefox and see what happens then:

more options

You may also need to clear the cookies in case it worked before.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.