Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Why am I not able to open recent downloads from the downloads window?

  • 3 回覆
  • 6 有這個問題
  • 3 次檢視
  • 最近回覆由 cor-el

more options

Several of my plugins/addons are not up to date. I try to download the newest version via fire fox, but after the download is complete it does not automatically open, nor does it give me the option of opening the file or the folder. Those two items are grayed out. The file is not grayed out though, indicating that it is active, and that I should be able to open it. Anyone know how to solve this problem?

Several of my plugins/addons are not up to date. I try to download the newest version via fire fox, but after the download is complete it does not automatically open, nor does it give me the option of opening the file or the folder. Those two items are grayed out. The file is not grayed out though, indicating that it is active, and that I should be able to open it. Anyone know how to solve this problem?

所有回覆 (3)

more options

Hi Davisea0201,

I had some plugins too I needed to update after updating my Firefox browser to its latest version. Which plugins did you have trouble with? I updated Adobe Acrobat, Java, and Adobe Flash Player and had no problems.

Here is the link I used to update my plugins:

https://www.mozilla.org/en-US/plugincheck/

more options

I actually used that same page to find my plugins. I did click update, which sent it into my downloads, but once the download was complete I am not able to open it to finish the install. It just sits there.

more options

If "Open" and "Open Containing Folder" in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location and they may have been removed by Anti-virus or cleanup software.

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See: