為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Crash ID: bp-1807b52d-1d1c-4877-b3e5-5b0792130320

  • 3 回覆
  • 2 有這個問題
  • 7 次檢視
  • 最近回覆由 phxfeo

more options

Firefox crashed randomly when I'm watching youtube. Sometimes, youtube opened and I'm working in other app or playing game.

Firefox crashed randomly when I'm watching youtube. Sometimes, youtube opened and I'm working in other app or playing game.

所有回覆 (3)

more options

hello, this is an issue with hardware acceleration - please try updatiion of yopur graphic driver

and if that doesn't work

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us! also clear cache and cookies

more options

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
more options

I have disabled all addons, and I never have RealPlayer, but crashes occur anyway. Some time ago it was just "flash player crashed" inside firefox, but now the browser itself crashes. Also I have latest NVIDIA driver installed, ver 314.07.