Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Hello and thanks for the quick response.

I'm not able to click 'Help > Troubleshooting information' from Firefox because the 'Help' selection is missing from the menu bar at the top. Is there another way to access 'Help' in Firefox?

Attaching a screenshot of my Firefox browser window.

Ah, sorry, I mistyped.

Since you can't get to the Help button, do the following: in the address bar, type about:support. Press Enter. Now press Reset Firefox.

Excellent Tyler, that worked great. The 'Help' selection has been restored to the menubar. Thanks!