為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

using firefox20.0.1 in windows xp 32bit after update ...video loads fine but without sound..reinstalled everything but no effect.works fine in IE & Chrome.Help?

  • 2 回覆
  • 2 有這個問題
  • 6 次檢視
  • 最近回覆由 sulman

sulman
sulman
more options

Before updating latest version of firefox videos were loading fine with sound, but after updating firefox to latest version i am unable to hear any sound in flash videos, i have updated latest flash player and tried to uninstall and then reinstall firefox as well as flash player but it has no effect. all videos on web work fine in Chrome and IE. i am having trouble only on firefox. i have read and tried every thing on firefox support website but problem still exists. Need HEIP ............. what should i do ? xp service pack is also installed.

Before updating latest version of firefox videos were loading fine with sound, but after updating firefox to latest version i am unable to hear any sound in flash videos, i have updated latest flash player and tried to uninstall and then reinstall firefox as well as flash player but it has no effect. all videos on web work fine in Chrome and IE. i am having trouble only on firefox. i have read and tried every thing on firefox support website but problem still exists. Need HEIP ............. what should i do ? xp service pack is also installed.

所有回覆 (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You you check the setting in the Volume mixer for the plugin-container process?

Try to clear the Flash local storage and settings.

  • Windows Control Panel > Flash Player > Storage: Local Storage Settings
    • Remove a specific domain: Local Storage Settings by site
    • Remove all domains: Delete All and Delete Data

Flash Website Storage Settings panel:

Global Storage Settings Panel:

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

由 cor-el 於 修改

sulman
sulman 提出問題者
more options

Hi there. Thanks for replying but unfortunately none of above works to resume no sound in videos on web sites...i also reinstalled service pack 3 but no affect. tried all of above mentioned troubleshooting...i dont know what to do and with what ! video files play well in chrome and IE...