We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

"Your Firefox profile cannot be loaded. It may be missing or inaccessible."

  • 12 回覆
  • 10 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

more options

I am running OSX 10.5.8, trying to run the latest version of firefox still compatible with my system (16.0.20. I got this error message and tried multiple solutions that I found here. I deleted my profile and it did not create a new one. Reinstalled firefox, still got the error. I then deleted EVERYTHING related to firefox on my computer and reinstalled again, and STILL got the error. At this time I have firefox installed but there is NO firefox folder anywhere on my computer and I STILL get this error message. There isn't even a profiles.ini file on my computer, and firefox wont create a new folder for itself in application support.

Please help me, I really do want to continue using firefox.

I am running OSX 10.5.8, trying to run the latest version of firefox still compatible with my system (16.0.20. I got this error message and tried multiple solutions that I found here. I deleted my profile and it did not create a new one. Reinstalled firefox, still got the error. I then deleted EVERYTHING related to firefox on my computer and reinstalled again, and STILL got the error. At this time I have firefox installed but there is NO firefox folder anywhere on my computer and I STILL get this error message. There isn't even a profiles.ini file on my computer, and firefox wont create a new folder for itself in application support. Please help me, I really do want to continue using firefox.

所有回覆 (12)

more options

Hello Spoodish, did you delete also the .plist file at ~/Library/Preferences/org.mozilla.firefox.plist ?

if the program is installed in the "Applications" folder, launch Terminal ("Applications -> Utilities -> Terminal") and enter the command starting with / after the prompt in Terminal, to see if we can open the profile manager to create a new profile:

/Applications/Firefox.app/Contents/MacOS/firefox-bin -profilemanager


thank you

more options

Have not deleted the plist file, good catch. Should I delete this?

I tried the teminal method but i just get an immediate crash report, so it looks like thats a no go.

more options

download with safari (or other browser), Firefox no longer works with Mac OS X 10.5 and then delete the plist file, and try to install the new download version (16.0 from the above link). Works ?

thanks again

more options

Thanks for the help :]

I deleted the plist file and reinstalled it again. Same result. Still not creating new files either.I also deleted the mozilla crash reporter.plist

Any other ideas?

more options

are you sure you don't have firefox profile folder ?

check also in terminal :

/Applications/Firefox.app/Contents/MacOS/firefox -ProfileManager

more options

So far I have deleted: The firefox app The firefox folder in Library/Application Support The plist you described as well as the plists for thunderbird and mozilla crash reporter As far as I can tell there is nothing left of firefox on my computer. I tried searching for "mozilla" and "firefox" in finder, if there are any other profile folders or firefox folders left I have no idea where they are.

The terminal commands I have tried all lead firefox to an insta-crash, presumably due to the same problem.

more options

Try to close mac and open it again, and try then install firefox ? Any luck ?

more options

Still the same, no luck :[

more options

Hello, seek if you have the next and delete it also, then try to install again :

/Library/Caches/Firefox

/Library/Caches/org.mozilla.firefox

由 ideato 於 修改

more options

Did you try to delete the profiles.ini file to force Firefox to create a new default profile?

more options

I already had them deleted as well

more options

There should be a profiles.ini file somewhere.
Otherwise you wouldn't get this error.

  • ~/Library/Mozilla/Firefox/
  • ~/Library/Application Support/Firefox/