為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

When FireFox is started, get flash of boxes white and then sceen goes black. Says at top " Search - Mozilla Firefox " No taskbar just all black.

more options

Trying to help friend. They returned from vacation. When she tried to start FireFox, the only thing it shows is a black screen. I updated her version and tried. Same result. Ininstalled FireFox from "My Computer. Downloaded FireFox and installed. Again same result. FireFox starts but after a very bried second where it show 2 blank boxes then the screen goes black. The only thing showing is the Search - Mozilla Firefox at the top left. There are nothing else to open or see.

Trying to help friend. They returned from vacation. When she tried to start FireFox, the only thing it shows is a black screen. I updated her version and tried. Same result. Ininstalled FireFox from "My Computer. Downloaded FireFox and installed. Again same result. FireFox starts but after a very bried second where it show 2 blank boxes then the screen goes black. The only thing showing is the Search - Mozilla Firefox at the top left. There are nothing else to open or see.

被選擇的解決方法

Try starting Firefox in Safe Mode by holding the Shift key when double-clicking the icon.

If that helps, try disabling hardware graphics acceleration in case there is a graphics driver incompatibility.

You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox, is the issue resolved (or at least improved)?

從原來的回覆中察看解決方案 👍 3

所有回覆 (3)

more options

選擇的解決方法

Try starting Firefox in Safe Mode by holding the Shift key when double-clicking the icon.

If that helps, try disabling hardware graphics acceleration in case there is a graphics driver incompatibility.

You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox, is the issue resolved (or at least improved)?

more options

Thanks, starting Firefox in Safe Mode works, however, do not have the option to disable graphics acceleration. The change button is grayed out. If you try and start Firefox other then in safe mode, same problem. At least it works that way.

more options

Can you get to the Options dialog in normal mode? If the menu is unreadable, the keyboard combination for Tools > Options would be one press on each of the following keys in sequence:

Alt t o

If the dialog is blacked out, too, then we'd have to edit a file on disk to disable the preference.