I am unable to reinstall firefox on my computer before it freezes everything.
Firefox had worked fine on my computer until a week ago; then it would not open or respond at all. I made sure all my plug-ins were up to date, uninstalled FF, and tried to reinstall it. I get about half way through the install process, then my computer freezes---no ctrl-alt-dlt helps. I have to turn the computer off to get past the freeze-up. IE and Chrome both install fine. Most all of the help options I've seen only deal with an installed FF freezing.
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Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
- After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Most of that I have already tried several times, including the uninstalling FF. The only thing that was new was deleting in the C:\Program Files. I tried that to no avail. The computer still froze and required a shut-down.
Boot your system in safemode by pressing F8 key on booting and try to remove it as i mentioned previously
Try downloading Firefox from here, after you have selected the correct localization version.
http://www.mozilla.com/en-US/firefox/all.html
Downloading Firefox from other Mozilla download pages is probably giving you the online Stub Installer which is 274 KB. You want the offline installer, which is 20.8MB.