為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Why do support add on tabs tell lies to sell their product?

  • 2 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 philipp

tyrakbarry
tyrakbarry
more options

A tab opened which cam from ".tofushopnews.com/g/?ilmernzkvtazn=D43D7E5668FA8042&pu=YmJjLmNvLnVr&s=firefox&nm=ilmernzkvtazn&t=aHR0cDovL3d3dy5iYmMuY28udWsvc3BvcnQvMC9mb290YmFsbC8="

The information in this ADVERT generated by Firefox ( I must have ticked or not ticked something when installing Firefox) states that my available memory use is very low when in fact the opposite is true. I have also told that I have computer threats and viruses which again was untrue, all coming from a "support tab" This type of advert is trying to frighten people into buying their software. I am very disappointed that mozilla is resorting to such tactic. How can I stop these unwanted tabs from intermittently coming up?

A tab opened which cam from ".tofushopnews.com/g/?ilmernzkvtazn=D43D7E5668FA8042&pu=YmJjLmNvLnVr&s=firefox&nm=ilmernzkvtazn&t=aHR0cDovL3d3dy5iYmMuY28udWsvc3BvcnQvMC9mb290YmFsbC8=" The information in this ADVERT generated by Firefox ( I must have ticked or not ticked something when installing Firefox) states that my available memory use is very low when in fact the opposite is true. I have also told that I have computer threats and viruses which again was untrue, all coming from a "support tab" This type of advert is trying to frighten people into buying their software. I am very disappointed that mozilla is resorting to such tactic. How can I stop these unwanted tabs from intermittently coming up?

所有回覆 (2)

user633449
user633449
more options

These advertisements aren't from Mozilla nor from any company associated with Mozilla. It's likely you are infected with a Virus on your computer. Read the following to get rid of it:

Troubleshoot Firefox issues caused by malware

then Reset Firefox, Refresh Firefox - reset add-ons and settings

philipp
philipp
  • Moderator
more options

hello tyrakbarry, this is nothing that is coming from firefox or mozilla - you have malware on your system...

please see jscher2000's helpful reply here, which should help you get rid of the tofushopnews problem: https://support.mozilla.org/en-US/questions/967667#answer-466638

in addition run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner and microsoft safety scanner.