We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Strange error box re Maps API from "Contact Us" page

  • 4 回覆
  • 3 有這個問題
  • 1 次檢視
  • 最近回覆由 maureenfl

more options

When I clicked on the "Contact Us" link at the bottom of the page, a strange-looking box (long and skinny white rectangle with small type) popped up just as the Contact Us page was loading. This is what is said:

"Google has disabled use of the Maps API for this application. The provided key is not a valid Google API Key, or it is not authorized for the Google Maps Javascript API v2 on this site. If you are the owner of this application, you can learn about obtaining a valid key here: http://code.google.com/apis/maps/documentation/javascript/v2/introduction.html#Obtaining_Key"

I understand this is an issue to take up with Google, however when I went to the URL provided in the error message I landed on some Help page for web developers. I am nothing close to web developer (!). I have no idea what "Maps API" means, or what an "API Key" is. And what does the first sentence mean, where it talks about about "this application"? What application? How or why would I be considered the "owner" of an application? I don't know where to turn about this ... thank you in advance for any direction, insights, feedback, etc.

When I clicked on the "Contact Us" link at the bottom of the page, a strange-looking box (long and skinny white rectangle with small type) popped up just as the Contact Us page was loading. This is what is said: "Google has disabled use of the Maps API for this application. The provided key is not a valid Google API Key, or it is not authorized for the Google Maps Javascript API v2 on this site. If you are the owner of this application, you can learn about obtaining a valid key here: http://code.google.com/apis/maps/documentation/javascript/v2/introduction.html#Obtaining_Key" I understand this is an issue to take up with Google, however when I went to the URL provided in the error message I landed on some Help page for web developers. I am nothing close to web developer (!). I have no idea what "Maps API" means, or what an "API Key" is. And what does the first sentence mean, where it talks about about "this application"? What application? How or why would I be considered the "owner" of an application? I don't know where to turn about this ... thank you in advance for any direction, insights, feedback, etc.

所有回覆 (4)

more options

hello, this message is directed to the operator of the website (=application) on which the embedded google maps are running. as an end-user you don't have to care about it, though you could contact the website in question and report the issue, so that they can sort it out with google...

more options

Hi, thank you so much for your quick reply! I feel relieved but still a bit confused ... would the "website in question" be Firefox? (since the box popped up while the Firefox Contact Us page was loading)? And, I'm wondering why the error message popped up on my computer if it wasn't directed to me. Thanks again for your help ... I'm not tech savvy at all when it comes to issues beyond the everyday stuff!

more options

ok, if it was on mozilla's own https://www.mozilla.org/en-US/about/contact.html site on the part of the page where the office locations are displayed in an embedded google map, then it's probably something that isn't supposed to happen (personally i cannot reproduce it)...

personally i'd just take it as a one-time-glitch and don't follow up on it (as i've said the message was in no way directed at you) - thanks for bringing it up though!

if you're bothered by it you could try some steps at Websites look wrong or appear differently than they should. in case the page is still not properly working afterwards, i could try to find an appropriate place at mozilla's website operations where this can be reported to...

more options

Thanks so much, Phillip! I feel much better now. I'll take your suggestion and not worry about it for now ... but if anything similar happens again I'll refer back to this thread and click on the "Websites look wrong" link you provided.

In the meantime, if you think it would be a good idea for me to report this to Mozilla's website operations I'd appreciate your help finding the right contact information ... Or, if it's easier for you to report it on your end, that's fine too.

Thanks again for your help with this! - Maureen