為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Can't remove an extention

  • 4 回覆
  • 1 有這個問題
  • 3 次檢視
  • 最近回覆由 zuzak

more options

There is a browser extension named TopArcade hits, it's some type of Adware add-on for Firefox. Firefox won't allow me to remove it, I can only disable it. Is there a way to remove extentions that won't uninstall from the Add-on list? I tried going to about:plugins, yet I was unable to find the Toparcade extention in the list. Thanks

There is a browser extension named TopArcade hits, it's some type of Adware add-on for Firefox. Firefox won't allow me to remove it, I can only disable it. Is there a way to remove extentions that won't uninstall from the Add-on list? I tried going to about:plugins, yet I was unable to find the Toparcade extention in the list. Thanks

所有回覆 (4)

more options

Have you removed it from the Windows Control Panel > Programs - Uninstall a Program

more options

I think you meant the about:addons page, also accessible using:

orange Firefox button (or Tools menu) > Add-ons

Here you can disable plugins and extensions on their respective lists.

If there is no Remove button, then as noted above, you may need to find the original installer/uninstaller to get rid of it. In some cases, Firefox discovers plugins and extensions through the Windows registry. If you plan to pursue the intruder to that extent, I can research the specific registry keys.

more options

Thanks everyone, I already uninstalled the program in Windows before I noticed the extension still in Firefox. I just manually deleted the registry keys, rebooted, yet its still showing up in the list of extensions. Perhaps I just need to live with it.

more options

Make sure you have followed the instructions on disable or remove Add-ons

If all else fails, the Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

However, it looks like the addon has caused considerable problems for other people; it may be worth treating it as malware and taking steps accordingly. It is important to remove it, as your security may be compromised so long as the malware is active.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

由 zuzak 於 修改