為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

more options

I am getting the message shockwave is busy, do you want to disable the plugin? Then adobe crashes. I have updated my plugins and have the latest firefox browser.

I am getting the message shockwave is busy, do you want to disable the plugin? Then adobe crashes. I have updated my plugins and have the latest firefox browser.

所有回覆 (5)

more options
more options

hello, maybe it's an issue with the protected mode in the flash plugin - you could try if disabling protected mode makes a difference.

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

more options

Need more help solving this shockwave/adobe crashing problem

more options

Hi jennheather, when Flash crashes, Firefox records data about what was happening leading up to the event. Sometimes this data helps identify the problem. To provide the volunteers here access to your Flash crash data, please see the last section of this article to learn how to find the crash IDs you would post here in a reply: Troubleshoot Firefox crashes (closing or quitting unexpectedly).

Also, how quickly/reliably does this happen? If you can re-create the problem easily, try Firefox's Safe Mode. That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Flash will still work)

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?