為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Update to version 26 error msg - Win7Pro

  • 2 回覆
  • 2 有這個問題
  • 3 次檢視
  • 最近回覆由 fitnessfan

more options

Received the prompt to update Firefox version 25 to Firefox version 26. Clicked on Update Now and successfully downloaded the update. When I attempted to run the update, I get the error message, "The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher." I have the 64-bit version of Windows 7 Pro. I tried performing the installation with all other applications closed. I tried the manual update. I tried updating from the About menu. None of it works. Has anyone solved this issue?

Received the prompt to update Firefox version 25 to Firefox version 26. Clicked on Update Now and successfully downloaded the update. When I attempted to run the update, I get the error message, "The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher." I have the 64-bit version of Windows 7 Pro. I tried performing the installation with all other applications closed. I tried the manual update. I tried updating from the About menu. None of it works. Has anyone solved this issue?

被選擇的解決方法

Hello,

First unistall the other version Firefox:

After, Install Firefox:

If you dont get, please tell us!!!

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

more options

選擇的解決方法

Hello,

First unistall the other version Firefox:

After, Install Firefox:

If you dont get, please tell us!!!

more options

Thanks for the very quick response; it seemed that I had just pressed SEND when the reply appeared :-) Love that! This worked once I restarted the PC and downloaded the Firefox 26 Stub file.