為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Firefox 26.0 update corrupts windows system files

  • 1 回覆
  • 1 有這個問題
  • 6 次檢視
  • 最近回覆由 Aman Routh

janichols
janichols
more options

I updated firefox mid-December 2013 on a pc running Windows 7. Everything was fine until I shut down. Windows would not start. Safe mode would not start. We eventually found that there were corrupt system files. We fixed those, uninstalled the firefox update and everything was fine. At that time I was not certain firefox was the source of the problem because I had installed other updates and programs.

I just updated to firefox 26.0 (no other changes made), shut down, and couldn't launch windows. Uninstalled the update and fixing my sytem again.

I updated firefox mid-December 2013 on a pc running Windows 7. Everything was fine until I shut down. Windows would not start. Safe mode would not start. We eventually found that there were corrupt system files. We fixed those, uninstalled the firefox update and everything was fine. At that time I was not certain firefox was the source of the problem because I had installed other updates and programs. I just updated to firefox 26.0 (no other changes made), shut down, and couldn't launch windows. Uninstalled the update and fixing my sytem again.

所有回覆 (1)

Aman Routh
Aman Routh
more options

Hello,

Can you please try doing a complete clean re-installation of Firefox latest version.

Simply uninstall your Firefox and then perform a Full virus and Malware scan on your system.

You can try these free programs to scan for malware, which work with your existing antivirus software:

http://www.microsoft.com/security/scanner/en-us/default.aspx

https://www.malwarebytes.org/free/


Please see the article for more: Troubleshoot Firefox issues caused by malware


after the malware and virus check please download a complete new Firefox from :

http://www.mozilla.org/en-US/


please reply back to us

Thank you