為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

adobe flash crashes happen frequently. I get a pop up from bling and at the same time a "warning" to update my browser. (mozilla)

more options

i have been receiving, on occasion, a pop-up stating that my mozilla browser needs updating then a new tab appears directing me to bling. i just want to report this to your attention. adobe crashes happen frequently even though i had updated it already. i now send crash reports as adobe had instructed it users to do so.

i have been receiving, on occasion, a pop-up stating that my mozilla browser needs updating then a new tab appears directing me to bling. i just want to report this to your attention. adobe crashes happen frequently even though i had updated it already. i now send crash reports as adobe had instructed it users to do so.

所有回覆 (2)

more options

There are some sites and maybe also some add-ons that can generate false update message with the intention of getting you to install some unofficial software.

If you are getting advertising tabs, there's a good chance you have a bad extension. Try this:

Disable ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable.

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that reduce the number of pop-ups or unwanted tabs?

more options

This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:

(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista and higher)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?


If the crashes continue, you could link us to the reports. When Firefox crashes, it usually records information about what was happening at that moment. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox Crashes" (especially the last section) for steps to get those crash IDs, and then post some of the recent ones here.