為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

can not complete sync

  • 1 回覆
  • 1 有這個問題
  • 2 次檢視
  • 最近回覆由 guigs

more options

Help please! I deleted Firefox then reinstalled. Before deleting I synced the data, checked the address and sync key. Then on the new Firefox I opened sync finally and the old date is not there.

Help please! I deleted Firefox then reinstalled. Before deleting I synced the data, checked the address and sync key. Then on the new Firefox I opened sync finally and the old date is not there.

所有回覆 (1)

more options

Hi duffer04,

Thank you for your question, and I am sorry to hear that the date is not there. Unfortunately profile associated with the sync account was deleted when you uninstalled it was deleted, it will not sync. However, it is really easy to sync the device with the information that you saved: the username, password, and recovery key.

All three of those are needed to sync the existing account. If this is the first device you will open up Tools > Set Up Sync and follow the dialogue with this information. Select you already have an account and enter the three pieces of info.

Once you have that set up and the profile is all done syncing. I also recommend trying the new sync in about:accounts. However, do not try this until you have set up the old sync, especially if this is the first computer you set sync up on.

If you have any other questions or would like more help, please let us know.