This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My daughter's laptop cannot connect to the internet using Internet Explorer (although it shows that it is connected); can I get somehow get Firefox for it??

  • 1 baphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

dianeob
dianeob
more options

The laptop won't connect to the internet using Internet Explorer, but you can see that it is connected. I've been told that there has been a problem with IE so I'd like to load Firefox but can't if I can't get on the internet; Is there any solution to this? I even connected the laptop directly to our modem using an internet cable. All other devices used in our house - my laptop, phones, an ipad have no problems connecting.

The laptop won't connect to the internet using Internet Explorer, but you can see that it is connected. I've been told that there has been a problem with IE so I'd like to load Firefox but can't if I can't get on the internet; Is there any solution to this? I even connected the laptop directly to our modem using an internet cable. All other devices used in our house - my laptop, phones, an ipad have no problems connecting.

All Replies (1)

FredMcD
FredMcD
more options

Check your firewall settings. Make sure that everything you want to access the web is set to Allow.