This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Multiple Plug-in and crashing problems

  • 2 uphendule
  • 2 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu FredMcD

ediblexenvy
ediblexenvy
more options

Fairly recently, I have been getting plug in error messages that freeze my browser up for minutes at a time. This happens on multiple websites. I have tried to update my add-ons, but I am having issues even updating those. For example, I am running on adobe acrobat 10.1.1.33 and my browser tells me it is out of date. I click to update, and it takes me to a page that says the plug in has been blocked. It will not allow me to update through that avenue. I click the general 'check to see if your plug ins are up to date,' but on that page, I am told that the plug in IS up to date. I have tried manually installing the different updates I need (as this is happening with several different plug ins) but the update is apparently not applying. I have also done a general firefox 'reset' and am completely up to date. I just want the freezing and constant error messages to go away.

Fairly recently, I have been getting plug in error messages that freeze my browser up for minutes at a time. This happens on multiple websites. I have tried to update my add-ons, but I am having issues even updating those. For example, I am running on adobe acrobat 10.1.1.33 and my browser tells me it is out of date. I click to update, and it takes me to a page that says the plug in has been blocked. It will not allow me to update through that avenue. I click the general 'check to see if your plug ins are up to date,' but on that page, I am told that the plug in IS up to date. I have tried manually installing the different updates I need (as this is happening with several different plug ins) but the update is apparently not applying. I have also done a general firefox 'reset' and am completely up to date. I just want the freezing and constant error messages to go away.

All Replies (2)

user669794
user669794
more options

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)

Please tell us if this helped!

FredMcD
FredMcD
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.