This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I can't reset my password and I have the right information

  • 1 baphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu FredMcD

more options

I've tried to enter my email to get both my username and a password reset. I've checked my spam folder (gmail) and after 2 days I still have not received an email to reset my password or username. I have multiple computers 'sync' with Firefox and would like to continue to do so. What gives?

I've tried to enter my email to get both my username and a password reset. I've checked my spam folder (gmail) and after 2 days I still have not received an email to reset my password or username. I have multiple computers 'sync' with Firefox and would like to continue to do so. What gives?

Isisombululo esikhethiwe

If you tell a web site that you forgot your password, it will send a reset message to the e-mail address in the user profile.

What site are you having the problem with?

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

more options

Isisombululo Esikhethiwe

If you tell a web site that you forgot your password, it will send a reset message to the e-mail address in the user profile.

What site are you having the problem with?

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.