This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why can't I see my "inbox" files from one of my 2 e-mail accounts?

  • 4 uphendule
  • 6 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu DeaB

more options

I can see my Gmail Inbox messages, but a second e-mail account has stopped displaying "inbox" messages, although I can see the messages on my iPhone and other "origin" computer for that account. All other folders are visible. Send messages are visible, but not "inbox" messages.

I can see my Gmail Inbox messages, but a second e-mail account has stopped displaying "inbox" messages, although I can see the messages on my iPhone and other "origin" computer for that account. All other folders are visible. Send messages are visible, but not "inbox" messages.

Isisombululo esikhethiwe

Both the MAC and my IPhone are sync'd to the Outlook account.

What account type - POP or IMAP?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

more options

Are you saying you don't see the Inbox folder at all, or you don't get any new messages?
What's your account type on both, your phone, and Thunderbird?

more options

I can see the "folders" column, showing an inbox, but no new 'inbox" messages appear in the account on my MAC. Both the MAC and my IPhone are sync'd to the Outlook account.

more options

Isisombululo Esikhethiwe

Both the MAC and my IPhone are sync'd to the Outlook account.

What account type - POP or IMAP?

more options

It is an IMAP server.