This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When I click on the + sign, I do not get another tab even though an additional tab WILL open if, for example, I click on a link in an e-mail or on a site.

  • 4 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Arjay70

more options

Before the latest upgrade, I could open a new tab by clicking on the + to the right of any open tabs. No more. Nothing happens. If I click on a link in an e-mail or on a website, however, a new tab will open. For example, if I get an e-mail from Facebook that says someone has posted and I click the link, I will get a new tab opened and Facebook will be there. Then I have both tabs open and can navigate on either with no problem. If I then click on the + sign, nothing at all happens. I am perfectly able to open Safari with Firefox running, and I can get multiple tabs going there with no effect on Firefox. That is, I can go back and forth.

I am grateful for any help! Thank you.

Before the latest upgrade, I could open a new tab by clicking on the + to the right of any open tabs. No more. Nothing happens. If I click on a link in an e-mail or on a website, however, a new tab will open. For example, if I get an e-mail from Facebook that says someone has posted and I click the link, I will get a new tab opened and Facebook will be there. Then I have both tabs open and can navigate on either with no problem. If I then click on the + sign, nothing at all happens. I am perfectly able to open Safari with Firefox running, and I can get multiple tabs going there with no effect on Firefox. That is, I can go back and forth. I am grateful for any help! Thank you.

Isisombululo esikhethiwe

Get rid of this extension. Produtools Manuals 2.1 Community Toolbar 3.21.0.1

Community Toolbar extensions are known to cause that in Firefox 30.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

more options

Isisombululo Esikhethiwe

Get rid of this extension. Produtools Manuals 2.1 Community Toolbar 3.21.0.1

Community Toolbar extensions are known to cause that in Firefox 30.

more options

I cannot find that anywhere to delete it. Where do I look? I looked in the add-ons but see only ads there for ones to add-on.

Thanks.

more options

Extensions

   Produtools Manuals 2.1 Community Toolbar 3.21.0.1 ({b2bf7b3f-bf0b-4c48-aec6-f92c51be63e1}) 

Open the Add-ons Manager by Pressing the Alt or F10 key to bring up the tool bar. Followed by; Tools > Add-ons.

Hot key; <Control> (Mac: <Command>) <Shift> A)

On the left side of the page, select Extensions.

more options

THANK YOU! DIDN'T SEE WHERE THE EXTENSIONS WERE THE FIRST TIME. GOOD THING THAT BUTTON WASN'T A SNAKE.