Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox 30 constantly crashes, since update about 2 weeks ago.

nausher
nausher
more options

Firefox kept crashing so constantly that, I couldn't even open the Crash reports without having them crash Firefox or change the state to not responding.

Here are my last 6+ crash reports - Crash Reports

bp-f6abe3d7-6eb4-411d-ae1d-671892140716 7/16/2014 10:51 AM bp-d55acf07-6437-422c-b373-dbcdc2140716 7/16/2014 10:30 AM bp-3867f554-ea4f-4062-8cbf-c14dc2140714 7/14/2014 4:39 PM bp-0ac48575-cbd0-4083-8741-ad4f32140624 6/23/2014 6:38 PM bp-e92ecd6a-a0cc-4276-8760-710362140623 6/23/2014 10:27 AM bp-1367a0c4-6557-44a8-b032-0f8ab2140620 6/20/2014 9:57 AM bp-e42cb8e3-3f73-4481-887a-39d4e2140619 6/19/2014 12:30 PM bp-00ac14e5-8a5e-43a7-b176-ddddd2140618 6/17/2014 5:30 PM e93e50b9-4592-4fcb-867e-eb629b9ecb24 5/19/2014 4:39 PM

For now, I have installed Firefox in a new location with a new profile, and it seems to work for now.

Would like to know, what causes these crashes so they can be fixed.

Firefox kept crashing so constantly that, I couldn't even open the Crash reports without having them crash Firefox or change the state to not responding. Here are my last 6+ crash reports - Crash Reports bp-f6abe3d7-6eb4-411d-ae1d-671892140716 7/16/2014 10:51 AM bp-d55acf07-6437-422c-b373-dbcdc2140716 7/16/2014 10:30 AM bp-3867f554-ea4f-4062-8cbf-c14dc2140714 7/14/2014 4:39 PM bp-0ac48575-cbd0-4083-8741-ad4f32140624 6/23/2014 6:38 PM bp-e92ecd6a-a0cc-4276-8760-710362140623 6/23/2014 10:27 AM bp-1367a0c4-6557-44a8-b032-0f8ab2140620 6/20/2014 9:57 AM bp-e42cb8e3-3f73-4481-887a-39d4e2140619 6/19/2014 12:30 PM bp-00ac14e5-8a5e-43a7-b176-ddddd2140618 6/17/2014 5:30 PM e93e50b9-4592-4fcb-867e-eb629b9ecb24 5/19/2014 4:39 PM For now, I have installed Firefox in a new location with a new profile, and it seems to work for now. Would like to know, what causes these crashes so they can be fixed.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

The most recent crash is reported as a different browser (Firefox 3.0.11) so I'm going to ignore that one.

The next two are Firefox 30 crashes that have the same signature, reported over 65,000 times in the past week.

When I review user comments in these crashes, the most common activity mentioned is interacting with a Norton add-on. Usually Norton is good about updating, but you may need to use LiveUpdate to get the latest version.

When I review the bugs linked to your reports, they generally reference graphics issues, perhaps an out-of-memory error relating to your graphics card driver. Currently it appears that you have disabled hardware acceleration, which is the standard workaround for graphics-related crashes, so I don't think there is an action item from these reports, or a clear explanation of the problem.