This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Location sharing always show an incorrect location

  • 6 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

Question2
Question2
more options

Typically corporate websites have a store locator that will ask you to share your location. That part works fine, i can share my location. But every single time, the map will simply show me at a totally different location. It seems to be showing me at a generic location in the CBD, postal code 2000 when my real postal code is 2033.

Why is it doing this? The location sharing used to work fine and would give my real location. Now, it does not, it just defaults to post code 2000.

Is this a problem with firefox or something else?

P.S. Please do not tell me to wipe my profile.

Typically corporate websites have a store locator that will ask you to share your location. That part works fine, i can share my location. But every single time, the map will simply show me at a totally different location. It seems to be showing me at a generic location in the CBD, postal code 2000 when my real postal code is 2033. Why is it doing this? The location sharing used to work fine and would give my real location. Now, it does not, it just defaults to post code 2000. Is this a problem with firefox or something else? P.S. Please do not tell me to wipe my profile.

All Replies (6)

guigs
guigs
more options

Hi Question2, Is this geolocation? or a location stored on a website? You can clear the cache for the site that has the corrupt location by going to about:permissions and looking for the site and clicking "forget site"

I hope this helps.

Question2
Question2 Umnikazi wombuzo
more options

Im not sure what you mean but its not a location stored on a website, its a map, you get a popup asking to share your location, but the location always turns out to be incorrect.

the-edmeister
the-edmeister
  • Moderator
more options

What does this page say about your location? http://whatismyipaddress.com/

Question2
Question2 Umnikazi wombuzo
more options

It gives me an accurate location.

But for something like http://kfc.com.au/find-a-store/ it tells my postal code is 2000 which is not correct.

guigs
guigs
more options

Hi Question2, If the setting is different for certain websites then it most likely is a stored preference.

Right click on the kfc page, for example. And select View Page Info. From here click on the Permission and scroll down to "Access your Location". Are the same settings applied here to always ask?

To change the default to always ask may clear the stored data in the browser.[about:permissions] is the page to manage the location preference.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"