Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How do I eliminate the Gandi.net pop up to access my email accounts, I can't get them.

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu Matt

more options

This morning I used Thunderbird with not problem. This afternoon I launch Thunderbird, it comes up but has a pop=up window trying to force me to create an email account with Gandi.net which I don't need, want and will pay for. How do I eliminate the Gandi (I am in the USA) window and get to me normal email accounts. If I click on continue with my normal email accounts it just circles back to the create new account window. Currently I cannot access my email.

This morning I used Thunderbird with not problem. This afternoon I launch Thunderbird, it comes up but has a pop=up window trying to force me to create an email account with Gandi.net which I don't need, want and will pay for. How do I eliminate the Gandi (I am in the USA) window and get to me normal email accounts. If I click on continue with my normal email accounts it just circles back to the create new account window. Currently I cannot access my email.

All Replies (1)