Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When I open emails and than click to close and go back to my inbox it won't let me

  • 1 baphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

rosemarybales
rosemarybales
more options

This has just started this week. When I click on an email to read and then click to close it and go back to my inbox I get this message Document Expired

This document is no longer available.

The requested document is not available in Firefox's cache. 

   As a security precaution, Firefox does not automatically re-request sensitive documents.
   Click Try Again to re-request the document from the website.

Rosemary Bales


removed email address from public as per Forum rules and guidelines

This has just started this week. When I click on an email to read and then click to close it and go back to my inbox I get this message Document Expired This document is no longer available. The requested document is not available in Firefox's cache. As a security precaution, Firefox does not automatically re-request sensitive documents. Click Try Again to re-request the document from the website. Rosemary Bales removed email address from public as per [https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines Forum rules and guidelines]

Okulungisiwe ngu James

Isisombululo esikhethiwe

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences in the address bar and press enter.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

FredMcD
FredMcD
more options

Isisombululo Esikhethiwe

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences in the address bar and press enter.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.