This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How do I get sent messages prior to 6/19/14 to display contents?

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu Matt

Droidling
Droidling
more options

I have one computer that lists messages in the sent folder going back a year or more. The sent folder listing shows different files sizes as if they contain data. Clicking on recent sent messages displays there content in the preview pane. For messages older than 6/19/14 the messages display as either completely blank, or in some cases there may be a block of random characters.

My first thought was that the encoding changed and the new Thunderbird didn't know how to display the old messages. Was there an update around the middle of June that might have caused this? Any other ideas?

I have other computers running Thunderbird that don't seem to have this problem. This is a Windows 7 system that was purchased 3 years ago. Thunderbird was installed shortly after that. This is the first time we have noticed any problems.

I have one computer that lists messages in the sent folder going back a year or more. The sent folder listing shows different files sizes as if they contain data. Clicking on recent sent messages displays there content in the preview pane. For messages older than 6/19/14 the messages display as either completely blank, or in some cases there may be a block of random characters. My first thought was that the encoding changed and the new Thunderbird didn't know how to display the old messages. Was there an update around the middle of June that might have caused this? Any other ideas? I have other computers running Thunderbird that don't seem to have this problem. This is a Windows 7 system that was purchased 3 years ago. Thunderbird was installed shortly after that. This is the first time we have noticed any problems.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

this occurs when the index and the data file get out of sync. Right click and select properties and then repair.

That will either fix the messages or remove them from the list, depending on which way the files were out of sync.