This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Youtube crashes windows

SuddenNonsense
SuddenNonsense
more options

Apparently, crashing YouTube is no longer compatible with Windows 8. Today I had to restart my computer five times because YouTube freezing and crashing managed to break my entire desktop. This only happens with Firefox. Also, YouTube is much slower to load on Firefox, which will most likely make Windows 8 crash more often.

Apparently, crashing YouTube is no longer compatible with Windows 8. Today I had to restart my computer five times because YouTube freezing and crashing managed to break my entire desktop. This only happens with Firefox. Also, YouTube is much slower to load on Firefox, which will most likely make Windows 8 crash more often.

Isisombululo esikhethiwe

Whoops! I forgot all about this. It was actually a virus that slowed the internet down to the point of crashing. Repeatedly. It's fixed now.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (2)

guigs
guigs
more options

I understand that there is some crashing on Windows 8 using Flash on youtube. Please see if it continues after disabling hardware accelerations. Do you also have crash ids of the times that it did crash? This will help with investigation. Copy the last 5 reports listed on about:crashes page with the bp- in front of the id.

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

SuddenNonsense
SuddenNonsense Umnikazi wombuzo
more options

Isisombululo Esikhethiwe

Whoops! I forgot all about this. It was actually a virus that slowed the internet down to the point of crashing. Repeatedly. It's fixed now.