This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My email is only displaying the header and not opening

  • 3 uphendule
  • 2 zinale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu Toad-Hall

more options

When I get my emails from the server(Comcast) it only shows an unopened header. I have to double click on the email to open it then it opens to a page that states that "only the headers for this message has been downloaded from the server" and I need to double click on "Download the rest of the message" in blue. Is there a setting to fix this?

When I get my emails from the server(Comcast) it only shows an unopened header. I have to double click on the email to open it then it opens to a page that states that "only the headers for this message has been downloaded from the server" and I need to double click on "Download the rest of the message" in blue. Is there a setting to fix this?

All Replies (3)

more options

IMAP mail accounts download headers and then when you select an email it will download a copy of the folder to a temp folder to make it quicker to get emails. If you sychronise the folder then it will download a copy of the folder into Thunderbird profile. This folder will keep synchronizing to update the Thunderbird with what is on the server. When you move, delete etc any emails they will be moved/deleted off the server as the folders are one and the same and they synchronise to reflect changes.

then scroll down to section:

'Configuring synchronization and disk space usage'
more options

I have a POP server and do not have synchronization available to me.

more options

There are various ways to get access to Account Settings

Tools > Account Settings > Server Settings for the mail account or Menu icon > Options > Account Settings > Server Settings for the mail account or right click on mail account name in folder Pane and select 'Settings' and then Server Settings for the mail account

  • select: 'check for new messages at startup'
  • select: 'check for new messages every eg: 15 minutes'
  • select: 'Automatically download new messages'
  • uncheck/do not select: 'Fetch headers only'
  • make any other selections you require.
  • click on OK to save settings