Firefox, most of window is blacked out, menues area is transparent, menus not visible. Website is loading behind blackout. Complete uninstall has been tried.
The problem started after doing a Windows 7 disk cleanup. When I open Firefox the screen where the body of the website is is blacked out and the menu bars are not visible. I can tell Firefox and websites are loading because I can guess where address bar is and type website and when I hover over address bar it will read name of website. Also, when I open a Firefox icon that had been saved to my desktop of a youtube link, the video will play visibly in Firefox, but the rest of the screen will be blacked out.
I have tried a full uninstall and installation [including deletion of registries and all that]. All windows for Firefox, including the one that asks to make it default browser, profile maneger, etc. show up blacked out, so I can't try to make new profiles and all that. I even restored my computer to earlier point. Please help. I'm posting this message from Internet Explorer.
Isisombululo esikhethiwe
hello kuzicharm, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1All Replies (2)
Isisombululo Esikhethiwe
hello kuzicharm, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
I love you. Driver worked.