This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes on startup

  • 2 uphendule
  • 2 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu telledge

telledge
telledge
more options

We have a lab of Windows 7 computers. When you try to open Firefox it immediately crashes and reports an error. Crash ID: bp-239a71aa-f63f-4141-b46c-ecc5f2141103. I have uninstalled and reinstalled Firefox ESR 31.2.0 but it did not resolve the issue. This is happening on all computers in this lab. We are using the same version of FF in all labs in the same building with no problems.

We have a lab of Windows 7 computers. When you try to open Firefox it immediately crashes and reports an error. Crash ID: bp-239a71aa-f63f-4141-b46c-ecc5f2141103. I have uninstalled and reinstalled Firefox ESR 31.2.0 but it did not resolve the issue. This is happening on all computers in this lab. We are using the same version of FF in all labs in the same building with no problems.

Isisombululo esikhethiwe

hello telledge, this kind of crash can probably be solved by a clean reinstall:

  1. Download the latest ESR version of Firefox from https://www.mozilla.org/firefox/organizations/all/ and save the setup file to your computer.
  2. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • C:\Program Files\Mozilla Firefox
    • C:\Program Files (x86)\Mozilla Firefox
  3. Execute the setup file you've downloaded earlier.

please report back if this did work for you!

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

Isisombululo Esikhethiwe

hello telledge, this kind of crash can probably be solved by a clean reinstall:

  1. Download the latest ESR version of Firefox from https://www.mozilla.org/firefox/organizations/all/ and save the setup file to your computer.
  2. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • C:\Program Files\Mozilla Firefox
    • C:\Program Files (x86)\Mozilla Firefox
  3. Execute the setup file you've downloaded earlier.

please report back if this did work for you!

telledge
telledge Umnikazi wombuzo
more options

The uninstall did not delete the Mozilla folder in program files. Once I manually deleted that it resolved the problem and I was able to do an install that worked. Thanks!