Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox will not access the internet (The connection was reset) is what is showing. I reset, uninstalled & reinstalled and still nothing. Explorer works fine?

  • 2 uphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu pts4

pts4
pts4
more options

Shortly after a scheduled update from McAfee I lost internet connection for Firefox. The McAfee may just be a coincidence as I have other computers that have the same programs and they are not having this issue.

I have reset, cleared cache, uninstalled & reinstalled Firefox and still nothing. Oddly enough my McAfee will not connect to the internet for any updates as it seems to be somehow connected to Firefox.? I have had McAfee remote in and uninstall and reinstall both programs to no avail. My internet explorer is working fine/no issues.

Shortly after a scheduled update from McAfee I lost internet connection for Firefox. The McAfee may just be a coincidence as I have other computers that have the same programs and they are not having this issue. I have reset, cleared cache, uninstalled & reinstalled Firefox and still nothing. Oddly enough my McAfee will not connect to the internet for any updates as it seems to be somehow connected to Firefox.? I have had McAfee remote in and uninstall and reinstall both programs to no avail. My internet explorer is working fine/no issues.

All Replies (2)

listeruk
listeruk
more options

If you disable McAfee, does Firefox connect?

pts4
pts4 Umnikazi wombuzo
more options

No it does not work, uninstalled both McAfee and Firefox and only reinstalled Firefox alone, still did not work. I have now both reinstalled and am still unable to connect