This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Cannot open attachments in automatically forwarded emails.

  • 1 baphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu user01229325

more options

Thunderbird is set on my office computer to automatically forward all incoming mail to my home Thunderbird account. However, I cannot open attachments in those emails, even pdf files. I always get an error, like MSWord documents are in Japaneese character set, or Adobe files were not translated correctly.

When I forward emails manually from my office computer to my home computer, the attachments work just fine. Also, attachments sent from my home computer to my office computer work just fine. The problem only exists with automatically forwarded emails.

Thunderbird is set on my office computer to automatically forward all incoming mail to my home Thunderbird account. However, I cannot open attachments in those emails, even pdf files. I always get an error, like MSWord documents are in Japaneese character set, or Adobe files were not translated correctly. When I forward emails manually from my office computer to my home computer, the attachments work just fine. Also, attachments sent from my home computer to my office computer work just fine. The problem only exists with automatically forwarded emails.

All Replies (1)

more options

It makes no sense to download messages from your email provider's server to a local computer and then forward them out to another computer. Cut out the middleman, computer in this case, and forward the email at your email providers server. Most providers have this option available at their web mail portal.