This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I can open firefox but cannot type anything in the search areas .

more options

I have downloaded the latest version of firefox and can open the browser but cannot type anything in the search bars. Each time I press any key the bar stays blank. Any Adivice?

I have downloaded the latest version of firefox and can open the browser but cannot type anything in the search bars. Each time I press any key the bar stays blank. Any Adivice?

All Replies (1)

more options

In case one of your extensions is incompatible with the new style search bars in Firefox 34, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

If Firefox is not running: Hold down the Shift key when starting Firefox.

A a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?