We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

All incoming messages display as plain text

Richard Silverstein
Richard Silverstein
more options

I've just installed Thunderbird and it's not displaying any incoming messages with html. Nor does it allow me to click any links in the incoming messages. When I click the links nothing happens.

Could this be because I've installed Enigmail as my encryption add on? If this is causing the problem, do I have other options in order to display html & be able to click on links within messages?

I've just installed Thunderbird and it's not displaying any incoming messages with html. Nor does it allow me to click any links in the incoming messages. When I click the links nothing happens. Could this be because I've installed Enigmail as my encryption add on? If this is causing the problem, do I have other options in order to display html & be able to click on links within messages?

Isisombululo esikhethiwe

re: not displaying any incoming messages with html.

Do you have this setting ? 'View' > 'Message Body as ' > 'Original HTML'

BTW - you may prefer to see all the toolbars. They can be enabled - see image below.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Isisombululo Esikhethiwe

re: not displaying any incoming messages with html.

Do you have this setting ? 'View' > 'Message Body as ' > 'Original HTML'

BTW - you may prefer to see all the toolbars. They can be enabled - see image below.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

re : Nor does it allow me to click any links in the incoming messages.

Have you set up your default browser?

Richard Silverstein
Richard Silverstein Umnikazi wombuzo
more options

Thanks so much. That fixed it. I spent hours looking for a solution & you had it right at your fingertips! Thanks.