This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

After the update I cannot download new messages using Thunderbird. My comcast email account works fine.

  • 2 uphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Matt

more options

I tried to erase my password so I could get a restart, but Thunderbird does not ask for a new password. It just loads my old emails from before the update.

I tried to erase my password so I could get a restart, but Thunderbird does not ask for a new password. It just loads my old emails from before the update.

All Replies (2)

more options

veuzent said

I tried to erase my password so I could get a restart, but Thunderbird does not ask for a new password. It just loads my old emails from before the update.

I was able to fix this by changing the port to 465, which did not work. However when I changed the port back to 995 as recommended I got the message asking for my password finally. When I entered the password everything loaded.

more options

does your anti virus have a password vault or similar?