This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

new mail shows up in 3 different folders

  • 1 baphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Zenos

more options

Every time I receive a new email, it shows up in my inbox, important folder, and all mail folder. I then have to open all 3 folders before the mail no longer shows as unread next to the inbox in the left hand column on Thunderbird. What can I do to only need to open my mail once before it no longer shows I have new mail? Thank you.

Every time I receive a new email, it shows up in my inbox, important folder, and all mail folder. I then have to open all 3 folders before the mail no longer shows as unread next to the inbox in the left hand column on Thunderbird. What can I do to only need to open my mail once before it no longer shows I have new mail? Thank you.

Isisombululo esikhethiwe

Gmail?

You can unsubscribe from All Mail, and you can set gmail not to generate or populate the Important folder - you need to go to the gmail website to do this.

Thunderbird is simply showing you what it's set to show; it isn't responsible for the content of these folders.

All Mail is your actual mail store on gmail; all other folders are subsets of All Mail. Therefore you don't need to see it in Thunderbird. But DON'T try to delete or empty it!

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (1)

more options

Isisombululo Esikhethiwe

Gmail?

You can unsubscribe from All Mail, and you can set gmail not to generate or populate the Important folder - you need to go to the gmail website to do this.

Thunderbird is simply showing you what it's set to show; it isn't responsible for the content of these folders.

All Mail is your actual mail store on gmail; all other folders are subsets of All Mail. Therefore you don't need to see it in Thunderbird. But DON'T try to delete or empty it!