This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox won't allow me to enter Zotero password

  • 2 uphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu guigs

jnadel
jnadel
more options

I'm trying to sync my Zotero files and every time I do I get the an error message. I went through the Zotero help network, and they said that the problem was that Firefox thought I was using a master password (I'm not), or that I was cancelling the password dialog (I'm not). Here is the error report message I receive:

[JavaScript Error: "uncaught exception: Password not set"] [JavaScript Error: "NS_ERROR_ABORT: User canceled master password entry" {file: "resource://gre/components/crypto-SDR.js" line: 115}] [JavaScript Error: "NS_ERROR_ABORT: User canceled master password entry" {file: "resource://gre/components/crypto-SDR.js" line: 115}] [JavaScript Error: "NS_ERROR_ABORT: User canceled master password entry" {file: "resource://gre/components/crypto-SDR.js" line: 115}] [JavaScript Error: "NS_ERROR_ABORT: User canceled master password entry" {file: "resource://gre/components/crypto-SDR.js" line: 115}] [JavaScript Error: "uncaught exception: Password not set"] [JavaScript Error: "TypeError: tab.page.annotations is undefined" {file: "chrome://zotero/content/browser.js" line: 324}] [JavaScript Error: "uncaught exception: Password not set"]

I'm trying to sync my Zotero files and every time I do I get the an error message. I went through the Zotero help network, and they said that the problem was that Firefox thought I was using a master password (I'm not), or that I was cancelling the password dialog (I'm not). Here is the error report message I receive: [JavaScript Error: "uncaught exception: Password not set"] [JavaScript Error: "NS_ERROR_ABORT: User canceled master password entry" {file: "resource://gre/components/crypto-SDR.js" line: 115}] [JavaScript Error: "NS_ERROR_ABORT: User canceled master password entry" {file: "resource://gre/components/crypto-SDR.js" line: 115}] [JavaScript Error: "NS_ERROR_ABORT: User canceled master password entry" {file: "resource://gre/components/crypto-SDR.js" line: 115}] [JavaScript Error: "NS_ERROR_ABORT: User canceled master password entry" {file: "resource://gre/components/crypto-SDR.js" line: 115}] [JavaScript Error: "uncaught exception: Password not set"] [JavaScript Error: "TypeError: tab.page.annotations is undefined" {file: "chrome://zotero/content/browser.js" line: 324}] [JavaScript Error: "uncaught exception: Password not set"]

All Replies (2)

guigs
guigs
more options

If you are not, there might be somewhere that thinks you do. For example, when you set up a master password there is a file that encrypts the stored passwords.

If you go and check the stored passwords in Firefox, remove the one for Zotero and visit the site and login with a new session. Is there a master password in this setting? Use a Primary Password to protect stored logins and passwords You can reset it or remove it with the .xul url in that article as well.

guigs
guigs
more options

<note: https://bugzilla.mozilla.org/show_bug.cgi?id=1111394>

Okulungisiwe ngu cor-el