This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

A lot of messages have disapeared, I have tried to locate the profile by looking in the sserver settings, but the link is saving to a folder I can't locate

  • 3 uphendule
  • 3 zinale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu Matt

more options

The computer is a Windows PC

C:\Users\IQHC\AppData\Roaming\Thunderbird\Profiles\e3gxxyt2.default\ImapMail\mail.iqhomecare-2.com

THE AppData is not showing in the IQHC folder

The computer is a Windows PC C:\Users\IQHC\AppData\Roaming\Thunderbird\Profiles\e3gxxyt2.default\ImapMail\mail.iqhomecare-2.com THE AppData is not showing in the IQHC folder

All Replies (3)

more options

appdata is hidden by windows. type %appdata% in the run/search box on the start menu and press enter. That will find it.

Note that your account is imap, so if you delete messages off he server they will be deleted in Thunderbird.

more options

Thanks Matt. I was able to look into it, but can't identify any other inboxes for that particular account, is it possible that Tbird would delete them as my webmaster sent a message saying there was a bloat.

more options

If you account is an IMAP one, your webmaster may have removed them from the server and then Thunderbird synchronized the mails leading to them being gone. It is one of the things about IMAP. all devices synchronize to the server so local setting are not always followed because the server has changed.